Privacy Policy

Last updated: Sept 2025

This Privacy Policy explains how The Edith Cavell Norwich and Chop Restaurant (“we”, “us”, “our”) collect, use, and protect your personal information when you use our websites or interact with us online.

1. Information We Collect

We may collect the following types of information:

Personal details you provide (such as your name, email address, and phone number) when you make an enquiry, booking, or sign up for offers.
Payment information (where applicable, through secure third-party providers).
Technical information about your device and browsing activity (such as IP address, browser type, operating system, and pages viewed).
Marketing preferences if you opt in to receive news and promotions.

2. How We Use Your Information

We use your information to:

Respond to enquiries, bookings, and reservations.
Provide services you request, including dining, events, and offers.
Improve our websites, customer service, and overall guest experience.
Send marketing communications if you have opted in.
Meet legal and regulatory obligations (such as keeping financial records).

3. Sharing Your Information

We do not sell your information. We may share it only with:

Service providers (such as booking platforms, email services, or payment processors) who help us operate effectively, under strict data protection agreements.
Regulators, law enforcement, or legal bodies if required by law.

4. Cookies & Tracking

Our websites use cookies and similar technologies to enhance your experience, personalise content, and analyse performance. You can manage or disable cookies in your browser settings, though some features may not function properly.

5. Your Rights

Under UK data protection law (UK GDPR & Data Protection Act 2018), you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, where possible.
Withdraw consent to marketing at any time.
Object to or restrict how we process your data in certain situations.
File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are not being upheld.

6. Data Security & Retention

We use appropriate technical and organisational measures to protect your personal data. We retain information only for as long as necessary to provide our services or as required by law.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

The Edith Cavell Norwich & Chop Restaurant

7 Tombland

Norwich. NR3 1HF

Email: hello@edithcavellnorwich.co.uk

Telephone: 01603 926 606

COOKIES POLICY

Last updated: [Insert Date]

This Cookies Policy explains how The Edith Cavell Norwich and Chop Restaurant (“we”, “us”, “our”) use cookies and similar technologies on our websites.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites function, improve user experience, and provide information to website owners.

2. Types of Cookies We Use

Essential cookies – Required for our websites to function properly (e.g. booking forms, security, page navigation).
Performance cookies – Collect anonymous information about how visitors use our websites, such as pages viewed, to help us improve functionality.
Functional cookies – Remember your preferences (such as location or login details) to provide a more personalised experience.
Marketing cookies – May be used to deliver relevant advertising and promotions if you opt in to marketing communications.

3. Third-Party Cookies

Some cookies are placed by third-party providers we use to support our websites, such as:

Website analytics tools (e.g. Google Analytics).
Booking or reservation platforms.
Social media plugins (e.g. Facebook, Instagram).

These providers have their own privacy and cookies policies.

4. Managing Cookies

When you visit our websites, you may be asked to accept or manage cookies. You can also:

Adjust your browser settings to block or delete cookies.
Use browser add-ons to control tracking.

Please note: if you block essential cookies, some parts of our websites may not work properly.

5. Changes to This Policy

We may update this Cookies Policy from time to time. Any changes will be published on this page with a new “Last updated” date.

6. Contact Us

If you have any questions about our use of cookies, please contact us:

The Edith Cavell Norwich & Chop Restaurant

7 Tombland

Norwich. NR3 1HF

Email: hello@edithcavellnorwich.co.uk

Telephone: 01603 926 606